Terms of Service

Last updated: 31 March 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the MultiClaw platform, including the MultiClaw desktop application, MultiClaw Cloud (the web-based control plane), the MultiClaw Chrome Extension, cloud desktop instances, and any related software, APIs, and services (collectively, the "Service").

The Service is operated by AiCoaches dot com LLC ("MultiClaw", "we", "us", or "our"). MultiClaw is a Multiplai.tech product. We trade under the name MultiClaw. Our registered address is available on request by contacting us through our website.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

2. Acceptance of These Terms

You accept these Terms by:

  • creating an account on MultiClaw Cloud;
  • installing or launching the MultiClaw desktop application;
  • installing or activating the MultiClaw Chrome Extension; or
  • otherwise accessing any part of the Service.

If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms, and references to "you" in these Terms include that organisation.

3. Definitions

In these Terms:

  • "Agent" means an automated AI-powered process configured by you that can execute tasks on your behalf within the Service, including browsing, form submission, file editing, and interaction with third-party services.
  • "Cloud Desktop" means a virtual machine instance provisioned by MultiClaw on which Agents execute tasks.
  • "Content" means any data, text, files, workflows, agent definitions, skills, task plans, instructions, prompts, or other materials you upload to, create within, or generate through the Service.
  • "Desktop Application" means the MultiClaw Tauri-based desktop app for macOS, Windows, and Linux.
  • "Chrome Extension" means the MultiClaw browser extension used for recording workflows.
  • "Enterprise Customer" means a customer operating under a separately negotiated order form or enterprise agreement.
  • "Plan" means an Agent's proposed sequence of actions generated for your review before execution.
  • "Subscription" means a paid plan for accessing the Service, managed through MultiClaw Cloud.

4. Account Registration and Eligibility

4.1 Eligibility

To use the Service you must be at least 18 years of age (or the age of legal majority in your jurisdiction, if higher) and have the legal capacity to enter into a binding contract. If you are under 18, you may not use the Service without verifiable consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

4.2 Account Creation

You must provide accurate, current, and complete information when creating an account, and keep that information up to date. You must not use a false identity, impersonate any person, or misrepresent your affiliation with any entity.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorised by you. You must notify us immediately by contacting us through our website if you become aware of any actual or suspected unauthorised access. We are not liable for any loss or damage arising from your failure to maintain secure credentials.

4.4 One Account Per User

Unless explicitly agreed otherwise, each individual user may maintain only one account. We reserve the right to merge or close duplicate accounts.

5. Description of the Service

MultiClaw provides an AI agent automation platform that enables you to create, configure, and execute AI-powered Agents to automate browser-based and desktop tasks. The Service is in active development and features may be added, modified, or removed without notice. The Service comprises:

  • MultiClaw Desktop Application: A cross-platform desktop application that interfaces with the MultiClaw platform and local OpenClaw runtimes.
  • MultiClaw Cloud: A web-based control plane for managing workspaces, teams, Agent configurations, and billing.
  • MultiClaw Chrome Extension: A browser extension that enables you to record browser-based workflows for conversion into reusable Agent skills.
  • Cloud Desktops: Isolated virtual machine instances on which Agents execute tasks on your behalf.
  • MCP Integrations: Planned support for third-party tool integrations via the Model Context Protocol (MCP). Available integrations may vary and are subject to technical feasibility and third-party compatibility.

The Service operates on a plan-approve-execute model: an Agent proposes a Plan for your review; you approve, modify, or reject that Plan before execution begins. This human oversight step is a core part of the Service and a mechanism for maintaining control over Agent actions.

6. Technical Support

Technical support channels are being established and will be available when the Service is generally available. Support may be provided via our help center and by contacting us through our website. Support response times and service levels depend on your plan and are subject to resource availability. Enterprise Customers may be eligible for enhanced support under a separately agreed arrangement.

We do not guarantee any specific resolution time for support requests unless expressly stated in a separately negotiated agreement.

7. Acceptable Use Policy

7.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. Permitted uses include legitimate business productivity, personal task automation, and professional workflow development.

7.2 Prohibited Conduct

You must not, and must not attempt to or direct any Agent to:

  • violate any applicable law, regulation, or third-party right, including intellectual property, privacy, and data protection laws;
  • access systems, accounts, networks, or data without authorisation;
  • circumvent, disable, or interfere with security features of the Service or any third-party system;
  • conduct mass scraping, unauthorised data harvesting, or systematic extraction of content from third-party websites in violation of their terms of service;
  • send unsolicited bulk communications (spam) or conduct phishing, smishing, or social engineering attacks;
  • circumvent rate limits, access quotas, or API restrictions of the Service or any third-party service;
  • impersonate any person, entity, or organisation, or misrepresent your affiliation;
  • generate, distribute, or publish content that is unlawful, defamatory, obscene, harassing, threatening, or that promotes violence or discrimination;
  • use the Service to develop or train a competing product or service;
  • reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service (except to the extent permitted by applicable law);
  • introduce malware, viruses, Trojans, worms, or any other harmful code;
  • conduct denial-of-service attacks or use the Service to attack third-party infrastructure;
  • use Agent capabilities to interact with minors in an inappropriate manner;
  • use the Service in any way that could damage, overburden, or impair our infrastructure or disproportionately burden the Service;
  • sell, resell, sublicence, or otherwise make the Service available to third parties except as expressly permitted in writing.

7.3 Consequences of Violation

We may, at our sole discretion and without prior notice, suspend, restrict, or permanently terminate your account if you breach this Acceptable Use Policy. We may also take legal action and cooperate with law enforcement where required. Suspension or termination does not affect any accrued liabilities or rights.

8. AI Agents and Autonomous Actions

8.1 Nature of Agent Outputs

Agents use artificial intelligence models to generate Plans and execute tasks. AI-generated outputs may be inaccurate, incomplete, or inappropriate. You must review all Agent-generated Plans carefully before approving execution. We do not warrant that Agent outputs will be accurate, fit for purpose, or free from error.

8.2 Your Responsibility for Approved Actions

You are responsible for reviewing and approving all Plans before execution. By approving a Plan, you confirm that you have reviewed the proposed actions and authorise the Agent to carry them out. You bear responsibility for the consequences of Plans you approve, including any interactions with third-party services carried out by Agents on your behalf.

8.3 Third-Party Interactions

Where Agents interact with third-party services, websites, APIs, or contacts on your behalf, those interactions are subject to the terms and policies of the relevant third party. You are responsible for ensuring that your use of Agents to interact with third-party services complies with those services' terms of use. We are not party to those interactions and accept no liability for third-party responses or consequences.

8.4 AI Transparency

Content generated by Agents is produced by artificial intelligence systems and is not created by human staff. Where applicable law or platform policy requires disclosure that content or communications are AI-generated, you are responsible for making such disclosures to the relevant recipients. We may add machine-readable markers to Agent-generated content to facilitate compliance with applicable AI transparency requirements, including Article 50 of the EU AI Act.

8.5 Human Oversight

In accordance with applicable AI governance guidance, including the UK Competition and Markets Authority's AI agent guidance (March 2026), we design the Service to support meaningful human oversight. You are responsible for maintaining appropriate human review and monitoring of Agent activity within your account, ensuring Agents are directed only to lawful and appropriate tasks, and promptly stopping Agent activity if you become aware of errors or unintended behaviour.

9. Your Content and Data

9.1 Ownership

You retain all ownership rights in your Content. MultiClaw does not claim ownership of your conversations, agent definitions, skills, workflow recordings, task outputs, or any other Content you create or upload to the Service.

9.2 Licence to MultiClaw

By submitting or uploading Content to the Service, you grant MultiClaw a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display your Content solely to the extent necessary to provide and operate the Service. This licence terminates when you delete your Content or close your account (subject to reasonable technical processing and backup retention periods as described in our Privacy Policy).

9.3 Your Representations

You represent and warrant that: (a) you own or have the necessary rights and licences to submit your Content; (b) your Content does not infringe any third-party intellectual property, privacy, or other rights; and (c) your Content complies with applicable law and these Terms.

9.4 No Training on Your Data

We do not use your Content to train AI models without your explicit consent. Our data handling practices are described in detail in our Privacy Policy.

10. Intellectual Property

10.1 MultiClaw's IP

The Service, including the software, interfaces, design, documentation, trademarks, and all associated intellectual property, is owned by AiCoaches dot com LLC or our licensors. Nothing in these Terms transfers any intellectual property rights in the Service to you.

10.2 Licence to You

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal purposes. This licence does not permit you to redistribute, resell, or make the Service available to third parties.

10.3 Open Source Components

The Service incorporates open-source software, including the OpenClaw framework. Your use of open-source components within the Service is subject to the relevant open-source licence terms, which take precedence over these Terms to the extent of any conflict. Applicable licence notices are provided within the software distribution.

10.4 Feedback

If you submit feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise that Feedback without restriction or compensation to you.

10.5 Copyright Complaints (DMCA)

If you believe that Content accessible through the Service infringes your copyright, please contact us through our website with a written notice containing: (a) identification of the copyrighted work; (b) identification of the infringing material and its location within the Service; (c) your contact information; (d) a statement of good faith belief that the use is not authorised; (e) a statement of accuracy and, where applicable, authority; and (f) your signature. We will respond to valid notices in accordance with applicable law.

11. Service Availability

11.1 Commercially Reasonable Efforts

We use commercially reasonable efforts to maintain the availability and performance of the Service. We target high availability but do not guarantee any specific uptime percentage or service level for standard accounts. No formal service level agreement (SLA) applies to standard or free-tier accounts.

11.2 Enterprise SLAs

Enterprise Customers may enquire about the potential availability of formal service level agreements, including uptime commitments and support response times, as part of a separately negotiated enterprise agreement. Any such arrangements would be entirely at MultiClaw's sole discretion, subject to commercial and technical feasibility, and are not a guaranteed feature of any plan.

11.3 Planned Maintenance and Outages

We may temporarily suspend or restrict the Service for scheduled maintenance, emergency repairs, infrastructure upgrades, or for reasons beyond our reasonable control. Where practicable, we will provide advance notice of planned outages via the Service or our status page.

11.4 Modifications to the Service

We reserve the right to modify, update, add to, or remove features of the Service at any time. Where a change materially reduces functionality you rely on, we will endeavour to provide reasonable prior notice. We may retire features with at least 30 days' notice where practicable.

12. Fees and Payment

12.1 Free Tier

A free tier of the Service is available subject to usage limits set out on our pricing page. We may modify free-tier limits or discontinue the free tier at any time with reasonable notice.

12.2 Paid Subscriptions

Paid plans are available with fees, billing cycles, and feature entitlements as described on our pricing page and within MultiClaw Cloud. All fees are quoted in United States dollars (USD) unless otherwise indicated. Applicable taxes (including sales tax or VAT) are charged in addition to published fees where required by law.

12.3 Billing and Payment

By subscribing to a paid plan, you authorise us (or our payment processor) to charge your payment method on the applicable billing cycle. You are responsible for ensuring your payment details are current and accurate. Failed payments may result in immediate suspension of your account pending resolution.

12.4 Price Changes

We will provide at least 30 days' written notice before implementing a price increase for existing Subscriptions. Continued use of a paid plan after the notice period constitutes acceptance of the new pricing. If you do not accept the new pricing, you may cancel your Subscription before the effective date.

12.5 Refunds

Fees paid are generally non-refundable except where required by applicable law (including statutory consumer rights in the United Kingdom). If you believe a charge was made in error, contact us through our website within 30 days of the charge. We will investigate and respond within a reasonable timeframe.

Enterprise Customers may enquire about custom pricing, billing arrangements, and contract terms. Any such arrangements are entirely at MultiClaw's sole discretion, depend on commercial viability and operational capacity, are not guaranteed to be available, and must be documented in a signed order form or enterprise agreement to take effect.

13. Termination

13.1 Termination by You

You may cancel your account at any time through your account settings in MultiClaw Cloud. Cancellation takes effect at the end of your current billing period unless you have a contractual right to immediate termination. After cancellation, your access to paid features will cease and your data will be handled in accordance with clause 13.4 and our Privacy Policy.

13.2 Termination or Suspension by MultiClaw

We may suspend or terminate your account immediately, without prior notice, if: (a) you materially breach these Terms; (b) we are required to do so by law or court order; (c) you engage in fraudulent, abusive, or illegal activity; or (d) continued access poses a security risk to the Service or other users.

We may also terminate your account with 30 days' written notice for any other reason. Where your account is suspended pending investigation, we will provide notice as soon as reasonably practicable.

13.3 Effect of Termination

Upon termination, all licences granted to you under these Terms cease. You must stop using the Service immediately. Termination does not affect any rights or liabilities that arose before the termination date.

13.4 Data Following Termination

Following account cancellation or termination, we will retain your Content for a period to allow data export, and will then delete it in accordance with our Privacy Policy and applicable law. If you wish to request deletion of your personal data, please contact us through our website. You are responsible for exporting any Content you wish to retain before your account is closed.

13.5 Surviving Provisions

The following clauses survive termination of these Terms for any reason: clause 9 (Your Content and Data), clause 10 (Intellectual Property), clause 14 (Disclaimer of Warranties), clause 15 (Limitation of Liability), clause 16 (Indemnification), clause 21 (Governing Law and Dispute Resolution), and this clause 13.5.

14. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. MULTICLAW EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS; THAT DEFECTS WILL BE CORRECTED; THAT AGENT OUTPUTS WILL BE ACCURATE OR RELIABLE; OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

Nothing in this clause affects any statutory rights you may have as a consumer under the Consumer Rights Act 2015 (UK) or equivalent legislation in your jurisdiction that cannot lawfully be excluded or limited.

15. Limitation of Liability

15.1 Exclusion of Certain Losses

To the fullest extent permitted by applicable law, MultiClaw shall not be liable for any: (a) loss of profits, revenue, or anticipated savings; (b) loss of business, contracts, or goodwill; (c) loss of data or information; (d) indirect, incidental, special, consequential, or punitive damages; whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if we have been advised of the possibility of such losses.

15.2 Cap on Liability

Our total aggregate liability to you in connection with these Terms or the Service, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of:

  • the total fees actually paid by you to MultiClaw in the twelve (12) months immediately preceding the event giving rise to the claim; or
  • one hundred United States dollars (USD $100).

15.3 Exceptions

The exclusions and limitations in clauses 15.1 and 15.2 do not apply to:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation by us;
  • any other liability that cannot be excluded or limited by applicable law.

15.4 Essential Basis

You acknowledge that the limitations of liability in this clause reflect a reasonable allocation of risk between the parties and are an essential basis of the bargain between us. Without them, we could not provide the Service on the terms offered.

16. Indemnification

You agree to defend, indemnify, and hold harmless AiCoaches dot com LLC and its officers, directors, employees, contractors, and licensors from and against any claims, actions, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) your Content; (c) your breach of these Terms or applicable law; (d) the direction or approval of Agent actions by you; or (e) any dispute between you and a third party arising from Agent-executed tasks that you authorised.

We reserve the right to assume exclusive control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defence of such claims.

17. Data Protection and Privacy

17.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge and agree to our Privacy Policy.

17.2 Data Processing Agreement

Where you use the Service to process personal data of third parties (for example, by directing Agents to interact with data relating to your customers or employees), you act as a data controller and we act as your data processor in respect of that processing. Our data processing terms, which form part of these Terms, govern such processing. Enterprise Customers requiring a separately executed Data Processing Agreement should contact us through our website.

17.3 Your Data Obligations

If you use the Service to process personal data, you are responsible for: (a) ensuring you have a valid legal basis for that processing; (b) providing required notices to data subjects; (c) not directing Agents to process personal data in ways that violate applicable data protection law; and (d) notifying us promptly of any data subject rights requests that relate to data processed through the Service.

18. Third-Party Services and Integrations

The Service may integrate with third-party services via MCP or other mechanisms when such integrations become available. These third-party services are not operated by MultiClaw and are subject to their own terms of service and privacy policies. We do not endorse or assume responsibility for third-party services, their availability, content, or data handling practices.

You are responsible for reviewing and complying with the terms of any third-party service you connect to through the Service. If a third-party service changes its terms or revokes access, we may not be able to maintain the integration, and we are not liable for any resulting disruption.

19. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by events beyond that party's reasonable control, including natural disasters, government action, war, civil unrest, epidemics, power outages, telecommunications failures, or failures of third-party infrastructure providers (including cloud hosting providers). The affected party shall give prompt written notice and use reasonable endeavours to resume performance.

20. Changes to These Terms

We may update these Terms from time to time. For material changes, we aim to provide at least 30 days' prior written notice by: (a) email to your registered account address; (b) a notice displayed within the Service; or (c) both. Non-material changes (such as clarifications, typographical corrections, or changes required by law) may take effect immediately.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may cancel your account before the effective date.

We will always maintain a dated record of the current Terms at this URL. If you have questions about a change, please contact us through our website.

21. Governing Law and Dispute Resolution

21.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law principles.

21.2 Jurisdiction

Each party irrevocably agrees that any dispute or claim arising out of or in connection with these Terms or their subject matter or formation shall be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, United States, except that either party may seek urgent interim relief from any court of competent jurisdiction.

21.3 Consumer Rights

If you are a consumer resident in the European Union, you may have the right to bring proceedings in the courts of your country of habitual residence. If you are a consumer in the United Kingdom, nothing in these Terms affects your statutory rights, including the right to bring claims before UK courts under the Consumer Rights Act 2015.

21.4 Informal Resolution

Before initiating formal proceedings, each party agrees to attempt in good faith to resolve any dispute informally by providing written notice to the other party describing the dispute and proposed resolution. The parties shall have 30 days from receipt of that notice to attempt to resolve the dispute before formal proceedings may be commenced.

22. General Provisions

22.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable order form or enterprise agreement, constitute the entire agreement between you and MultiClaw regarding the Service and supersede all prior and contemporaneous understandings, representations, and agreements relating to their subject matter.

22.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

22.3 Waiver

No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach.

22.4 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of assets, without your consent, provided we give you reasonable notice.

22.5 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and MultiClaw.

22.6 Notices

Notices from us to you will be sent to the email address registered to your account, or posted within the Service. Notices from you to us must be sent via our website or to our registered address. Notices are effective upon receipt.

22.7 Language

These Terms are written in English. Where we provide translations as a convenience, the English-language version prevails in the event of any conflict.

23. Contact Us

If you have questions about these Terms, please contact us through our website. Additional dedicated support channels are being established and will be made available as the Service develops.

AiCoaches dot com LLC
Trading as MultiClaw